Information We Collect

When you place an order with Epictable , we collect information necessary to deliver beautiful flowers to your loved ones. This includes your name, delivery address, phone number, and payment details. We also gather information about flower preferences and special delivery instructions you provide.

Our website automatically collects certain technical information through cookies and similar technologies. This includes your IP address, browser type, pages visited, and how long you spend browsing our flower arrangements. We use this data to improve your shopping experience and ensure our website works smoothly across different devices.

• Personal contact information for order processing and delivery coordination
• Payment information processed securely through encrypted payment systems
• Delivery preferences including specific timing requests and special instructions
• Communication records when you contact our customer service team
• Website usage patterns to enhance user experience and service quality

How We Use Your Information

Your information serves one primary purpose: delivering exceptional flower arrangements exactly when and where you need them. We use your contact details to confirm orders, coordinate deliveries, and keep you updated about your arrangement's progress from our workshop to the recipient's door.

Occasionally, we might send you information about seasonal flower collections or special occasions, but only if you've agreed to receive these updates. You can opt out of marketing communications at any time while still receiving essential order-related messages.

Data Sharing and Third Parties

Running a flower delivery service requires working with trusted partners. We share your delivery information with our local florists and delivery drivers who actually create and transport your arrangements. These partners are bound by strict confidentiality agreements and can only use your information for fulfilling your specific order.

Payment processing involves secure third-party services that handle credit card transactions safely. These processors never store your complete payment information on our systems, and all financial data is encrypted during transmission.

• Local florist partners who prepare your custom arrangements
• Delivery personnel who transport flowers to recipients
• Payment processors for secure transaction handling
• Cloud service providers for data backup and website functionality
• Legal authorities only when required by Azerbaijan law

Your Privacy Rights

You control your personal information. At any time, you can request to see exactly what data we have about you, ask us to correct inaccurate information, or request deletion of your account and associated data. We'll respond to these requests within 30 days.

If you want to stop receiving marketing emails, just click the unsubscribe link in any promotional message. For more complex requests or if you have concerns about how we handle your information, contact our privacy team directly using the information provided below.

Data Security Measures

We protect your information using industry-standard security measures including encrypted data transmission, secure server hosting, and regular security audits. Our team receives ongoing training about data protection best practices and emerging security threats.

However, no online service can guarantee perfect security. We recommend using strong, unique passwords for your account and being cautious about sharing personal information in emails or over the phone. If you notice any suspicious activity on your account, contact us immediately.

Cookie Policy

Our website uses cookies to remember your preferences, keep items in your shopping cart, and analyze website performance. Most cookies are essential for basic website functionality, but some help us understand which flower arrangements are most popular and how customers navigate our site.

You can adjust cookie settings in your browser, though disabling certain cookies might affect website functionality. We use both session cookies that expire when you close your browser and persistent cookies that remember your preferences for future visits.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Order information is typically retained for three years to handle potential warranty issues, seasonal reorders, and business tax requirements under Azerbaijan law.

Marketing preferences and website analytics data are kept until you withdraw consent or request deletion. Financial transaction records follow standard accounting retention periods as required by local business regulations.

International Data Transfers

Your information is primarily stored on servers located within Azerbaijan. Occasionally, some data might be processed by cloud service providers in other countries with adequate data protection laws. Any international transfers include appropriate safeguards to protect your privacy rights.

We ensure that any international service providers maintain privacy standards equivalent to those required under Azerbaijan data protection regulations.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or data handling practices. Significant changes will be communicated through email or prominent website notices at least 30 days before taking effect.

Minor clarifications or formatting updates might be made without advance notice, but the effective date at the top of this policy will always reflect the most recent version.